AP Immediate Care - Arcadia - Arcadia, California

Rosie L

Terrible Experience – 0 Stars: Dismissive Doctor and Poor Service

I went to this clinic on a Saturday because my primary care doctor’s office is closed on weekends. I had urinary issues, and a medication I took had caused an allergic reaction. From the start, I was disappointed—they didn’t accept my secondary insurance, so I had to pay $102. Once they took me to check my blood pressure, the nurse asked the reason for my visit. I explained that I had two problems, but she told me I could only choose one, as they weren’t allowed to note down more than one issue. She must’ve noticed my surprise because she added that I could tell the doctor about the second problem. I decided to go with the allergy, and when the doctor arrived, he only focused on that.

I explained that my tongue was swollen and red on the right side, just as it had been a few months earlier. I also told him that my primary doctor had already diagnosed it as a reaction to the medication. Despite this, the doctor ignored my explanation and interrupted me, insisting it wasn’t caused by the medication. He then started asking me questions about how I sleep, which had nothing to do with my condition. I tried to explain further, but he wasn’t interested in listening or believing me.

Even though I was frustrated, I asked him to prescribe the same medication that had helped me before. Then, when I brought up my urinary issue, he told me to see my primary care doctor for that. To top it all off, he prescribed me a mouthwash for gingivitis. What on earth!? I went in for an allergic reaction and urinary problems, and he thought a mouthwash for gingivitis was the solution?

Unbelievable! I feel like I wasted $102 on a five-minute consultation and a completely irrelevant prescription.

Overall, I left feeling incredibly frustrated and disrespected. I came in hoping for real help, especially since my primary doctor had already diagnosed the issue, and instead, I felt dismissed and ignored. I give this clinic 0 stars and wouldn’t recommend it or the doctor to anyone. This whole experience left me feeling upset and completely let down.

Gabby Arellano

The young lady at the front desk gives terrible service. She is very rude and doesnt have the patience for this job. I was waiting to be called and I saw multiple elders go up to be checked in and upon check in she was very rude. I experienced 2 would be patients walk out from her attitude

Rosa

I went in because I was not feeling good & America helped me out i liked how she had good communication with me & how she was understanding & was super kind & nice thanks to her I was able to get everything done fast.

Danson Cheng

The reception is friendly and always help patients. But one of the front desk lady staff in emergency way who wears glasses and speak Cantonese is mean and not help the patients. Her work style and attitude looks like you owe her some money.

Blue Winter

Today I came to Ap urgent care because I was very ill. Nurse america, help me with my vitals and ask me questions before seen by the doctor, america is very kind, amazing person, great personality.

Thomas

Very long wait. Only one person before me in line. Long wait before getting to see doctor. Then long wait after doctor waiting for nurse or someone to give TB test. Make sure you have time to wait.

Ketzia Villagomez

América is very helpful with my father, thank you for being very attentive with us 10/10 !! Amazing service

vairag amin

Nurse Americka was very friendly and proffesional towards me. Gave me medication for feaver immideately.