The Plumber - Mineral Wells, Texas

Martin Guerra

This was my first time using this company. Our technician, Steve, was outstanding!! Great service and very knowledgeable!! I ran into some freezing weather issues on my home and Steve came over that same day, provided courses of action and restored my home 1.5 hours later!!! definitely, recommend “The Plumber” Service!! These pictures reflect his dedication to excellence in the job!

Ann Burns

Very nice and knew their business would recommend them thank you Steve and Ronnie

David Wilkins

We had a hot water line leak under the slab. We had contacted at least 4 other local and regional companies. One company that we were able to make contact with couldn't get to us for another four days and their quote was a minimum of $2K, no matter what repairs they did, then additional cost would be added as necessary.

Kenny and his two helpers, Perry and Tommy were out the very next day after contacting them. They were about an hour later than the time estimate that we were given. Kenny explained to me how they were planning on repairing the problem without having to bust out the slab and repairing the leak, but would re-route the hot water line using PLEX Plumbing through the attic and down a wall to the kitchen faucet. He quoted a price of $1200 to $1400. I immediately told them to get to work. He and his helpers helped move a couple of items of furniture, some knick-knacks, and pots & pans, and immediately went to work. I was unable to be at the house the entire time they were here, but left a relative at the house to "supervise" and respond to any questions they might have. They did leave for a 20-30 minute period (probably to take a bathroom break). The entire job from the time they arrived until they left took about 3.5 hours. When I was able to return home later that day, they had replaced/repaired to the best of their ability the holes in the walls they had cut, cleaned and vacuumed the debris they had caused, and even replaced a large piece of furniture that had to be moved. Then I saw the bill that they left and they charged the lesser of the quote!

I am well-pleased with their response time, time it took to repair the problem, and the price they charged for the repair. Any time that I am need of their services in the future, they will be the first company that we call.

Great job guys, and thank you very much!

Ray Ray

Called Kenny a little after 1:00 due to a Hot water leak under my slab. They came in gave me a great option for our repair and were finished with the repair, without tearing up my floor before 5:00. Great Job. I’ll be recommending them !

Heather Hamilton

RUN....Kenny can expect to hear from my lawyer soon. He started a job in February. He has stood me up 6 times, not returned phone calls, was told to call back in an hour and they left the office before I could call back, and has never finished the job. Kenny left my house exposed to the elements all winter, spring, and part of the summer. Now in July I have had to hire a new plumber that has charged me quite heftily to fix the mess left in my house for the last 6 months. If I could I would give a O star review. When I met him, I thought maybe this guy had some integrity. How wrong I was. My house and my pocketbook have severely suffered.

Narliman

Great guys--Kenny and Steve. Fast, professional, friendly, and great pricing! He made it to our home in 15 minutes after we had a sewage backup. I hadn't even finished mopping up all the water before he arrived.

Kayla Vallejo

I wouldn’t recommend this Company. It took over a week to get them out after several phones calls . After finally getting an appointment, they stood us up. The excuse that was given by Kenny himself was he trucks were busy. No call to let us know they were running late or not coming. Then after explaining how we called and never got a phone call back he says they have called 3 times and we didn’t answer. But of course if they did they didn’t leave a message. Either way your better off hiring someone else.

Jerry Cooper

Excellent! Steve was quick, amiable, professional, and knowledgeable. He explained the situation and fix clearly, then proceeded to jump in and get the job done without the usual BS, delays, and fanfare. A real professional with a professional attitude! If there was a sixth star, I would select it. Such quality of service is rare and I recommend The Plumber without reservation.